Shipping Coverage
CycnLife offers worldwide shipping to major international markets, including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Available shipping options depend on your delivery address and the items in your order. Please check availability for your destination at checkout.
Order Processing and Dispatch
Orders are prepared for dispatch after payment is confirmed. Processing includes checking order details, preparing items, and packing your shipment. Processing time may vary depending on item availability, order requirements, and order volume. Please refer to any processing information provided at checkout or in your order confirmation.
Order confirmation does not mean that your parcel has been dispatched. If an issue affects our ability to prepare or ship your order, we will contact you using the details provided with your purchase.
Estimated Delivery
Please refer to checkout, the available shipping options, or your order confirmation for any delivery estimates applicable to your order. Transit time depends on the destination and shipping method, and is separate from order processing unless otherwise stated.
Delivery estimates are not guaranteed arrival dates. Actual delivery may be affected by carrier schedules, peak shopping periods, customs clearance, and local delivery conditions.
Shipping Costs, Taxes, and Import Charges
Shipping charges are calculated based on your order, delivery address, and available shipping method. The applicable shipping cost is the amount shown at checkout before you place your order.
Taxes collected by CycnLife, where applicable, will be shown at checkout. International shipments may also be subject to customs duties, import taxes, or clearance and handling fees imposed by destination authorities or carriers. Unless checkout expressly states that these charges are included or prepaid, you are responsible for any such charges assessed on your shipment.
Import rules and charges vary by destination. If you are unsure about potential costs or import requirements, please check with your local customs authority before ordering.
Order Tracking
When tracking is available for your shipping method, tracking details will be provided after dispatch once they are available from the carrier. Tracking updates may not appear until the carrier scans the parcel, and updates may be limited during international transfers or customs clearance.
Not all shipping methods provide detailed or real-time tracking. If tracking appears inactive or you need help checking your shipment, please contact us so we can review the available information.
Address and Delivery Issues
Please provide a complete and accurate delivery address and contact details at checkout, including any required apartment, unit, or postal information. If you notice an error, contact us as soon as possible. We will review whether a correction is possible, but changes cannot be guaranteed once an order is being prepared or has been dispatched.
- Incorrect or incomplete address: Delivery may be delayed, unsuccessful, or returned. We will review available options with you; any additional carrier charges for an address correction or reshipment will be explained before further arrangements are made.
- Missed delivery or collection: If the carrier requires a signature, delivery instructions, or collection from a pickup point, please follow the carrier’s instructions within the stated timeframe.
- Returned parcels: If a parcel is returned because of an address issue, unsuccessful delivery, non-collection, or refusal, please contact us. We will review the reason for return and discuss any available reshipment or refund options, including applicable charges, in accordance with the circumstances and applicable law.
- Delivered but not received: Check nearby delivery locations and with other members of your household, then contact us if the parcel is still missing. We will help review the delivery information and coordinate with the carrier as appropriate.
Shipping Delays
Peak seasons, severe weather, carrier disruptions, customs inspections, and deliveries to remote areas can extend processing or transit times. Customs authorities may also request additional information before releasing a shipment.
If your order is delayed beyond the estimate provided, please contact us. We will review its status, seek relevant information from the carrier where possible, and help you understand the available next steps. If we become aware of a significant issue affecting your shipment, we will communicate any available updates.
Contact Us
For questions about shipping availability, order processing, delivery estimates, or an existing shipment, please contact CycnLife through https://cycnlife.com/contact-us/. Include your order number, if available, and a brief description of the issue so we can assist you.
