Scope and Application
These terms apply to your use of the CycnLife website and purchases made through it. CycnLife offers cycling and outdoor lifestyle products, including motorcycle, e-bike, and other electric two-wheeler accessories.
Please read these terms and the relevant product details, shipping policy, and return policy before placing an order. By using the website or submitting an order, you agree to these terms to the extent permitted by applicable law. Nothing in these terms limits consumer rights that cannot legally be excluded or restricted.
Accounts and Customer Information
You do not need to create an account unless registration is required for a particular service or feature. Whether you check out as a guest or use an account, please provide accurate and current contact, billing, and delivery information.
If you create an account, keep your login credentials confidential and notify us promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account, subject to applicable law. We may request information reasonably necessary to verify an order or resolve an account security concern.
Product Information and Orders
We make reasonable efforts to keep product descriptions, images, specifications, availability, and pricing accurate. However, errors may occur, and product appearance may vary depending on your screen settings. Images may show accessories or examples of use that are not included; please refer to the product description for what is supplied.
Before ordering an accessory, check the stated dimensions, specifications, and compatibility with your bicycle, motorcycle, e-bike, or other equipment. Contact us if you need clarification. Follow the manufacturer’s installation and safety instructions, and seek qualified assistance where appropriate. Product suitability and installation do not replace any applicable road-use or safety requirements.
Submitting an order is a request to purchase the selected products. An automated acknowledgment confirms receipt of your order but does not, by itself, confirm that every item is available or that the order has been accepted. Order acceptance will be communicated through a separate confirmation or dispatch notification, as applicable and subject to applicable law.
We may be unable to accept or fulfill an order for reasonable reasons, such as unavailable stock, an unsupported delivery address, a payment authorization failure, a material and obvious listing error, suspected fraud, or a legal restriction. If an issue arises, we will notify you and, where appropriate, ask whether you wish to proceed on corrected terms. We will not substitute a materially different product or increase an agreed price without your consent.
If an order is canceled after payment has been taken, any amount due back to you will be refunded in accordance with applicable law. If you wish to change or cancel an order, contact us promptly. We will review your request based on the order’s processing status and your applicable rights.
Prices, Taxes, Promotions, and Payment
Product prices and any applicable charges are displayed on the website or at checkout. Please review the order total, delivery details, and any tax information before submitting your order. Any customs duties, import taxes, or related charges that may apply to an international delivery are governed by applicable requirements and the information provided in our shipping policy or at checkout.
Promotional offers are subject to any conditions displayed with the offer. An offer does not apply outside its stated conditions, and these terms do not create a price-match or future-price guarantee.
Available payment methods are shown at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method. Orders may require payment authorization or verification before processing. If payment cannot be completed, we may ask you to use another available method or cancel the affected order.
Shipping and Delivery
CycnLife offers worldwide shipping, serving major international markets including the United States, Canada, Australia, and the United Kingdom, as well as other supported countries and regions. Delivery availability for a particular destination or product is subject to our shipping policy and the options shown at checkout.
Our shipping policy provides the applicable delivery information. Please review it before placing an order. Any shipping charges and delivery estimates presented for your order should be reviewed at checkout. Delivery estimates are not guaranteed dates unless expressly stated otherwise, and delays may occur during transit or customs processing.
Please provide a complete and accurate delivery address. If an address error, delivery problem, missing parcel, or damaged shipment arises, contact us promptly so we can investigate and help resolve it in accordance with our shipping policy and applicable law. Nothing in these terms transfers delivery risk to you earlier than applicable law permits.
Returns and Refunds
Returns, exchanges, and refunds are handled in accordance with our return policy and applicable consumer law. Please review that policy before purchasing for the applicable eligibility requirements, request process, product condition requirements, and any stated exclusions or costs.
If you receive an incorrect, damaged, or defective item, contact us with your order details and a description of the issue so we can assess the appropriate remedy. The return policy does not limit any rights or remedies you have under applicable law, including rights relating to goods that are faulty or not as described.
Website Use and Intellectual Property
You may use the website for lawful browsing, shopping, and related personal purposes. You must not interfere with its operation, attempt unauthorized access, introduce harmful code, or use it for fraudulent activity.
Website text, original images, graphics, logos, and other content are owned by CycnLife or used with permission, as applicable. You may view and retain reasonable copies for personal shopping and order records. Other reproduction, distribution, modification, or commercial use requires permission from the relevant rights holder unless permitted by law.
Third-party trademarks, product names, and materials remain the property of their respective owners. Their appearance on the website does not, by itself, imply an affiliation or endorsement.
Liability and Consumer Rights
We will exercise reasonable care in operating the website and fulfilling orders. However, we cannot guarantee that the website will always be available or free from technical errors. If an error affects your order, please contact us so we can work toward an appropriate resolution.
To the extent permitted by applicable law, our liability is limited to losses that are reasonably foreseeable and result from our breach of these terms or failure to exercise reasonable care. We are not responsible for losses caused by misuse, incompatible modifications, or failure to follow safety instructions, except to the extent that our own acts or omissions contributed to the loss.
Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Your mandatory consumer rights remain unaffected.
Events Beyond Our Reasonable Control
Events beyond our reasonable control, such as natural disasters, major transport disruptions, government restrictions, or widespread network failures, may delay or prevent performance. If your order is affected, we will take reasonable steps to reduce the impact and communicate material updates where practicable.
Such events do not remove your rights under applicable law. If fulfillment is no longer possible or a delay gives you a legal right to cancel, any cancellation and refund will be handled accordingly.
Disputes and Applicable Law
If you have a concern about a purchase or these terms, please contact us first with the relevant details. We will seek to resolve the matter fairly through discussion.
These terms and any dispute are subject to applicable law, including mandatory consumer protections. Nothing in these terms prevents you from using any complaint process, remedy, or court available to you under applicable law.
Changes to These Terms
We may update these terms to reflect changes to our services, operational requirements, or applicable law. Updated terms will be posted on this page, and we will provide any additional notice required by law.
Changes apply prospectively and will not retrospectively alter an accepted order unless required by law or agreed with you. Please review this page before placing a new order.
Contact Us
For questions about these terms, your order, delivery, or a return, please visit https://cycnlife.com/contact-us/.
