This policy applies to physical products purchased from CycnLife, including cycling, outdoor lifestyle, motorcycle, e-bike, and electric vehicle accessories. Return arrangements depend on the product, the reason for the return, and applicable consumer rights. Nothing in this policy limits any mandatory rights you may have.
Return Eligibility and Conditions
Please contact us promptly if you would like to return an item. Contact us to confirm the return request period and arrangements that apply to your order; this policy does not specify a fixed return window.
For change-of-mind returns, items should generally be unused and in reasonably intact condition. Please retain the original packaging, accessories, instructions, and any included parts where applicable. Packaging or condition requirements do not override your rights concerning faulty, damaged, incorrectly supplied, or otherwise non-conforming goods.
Depending on the nature of the product and any information provided on its product page, certain items may have return restrictions where permitted by applicable rules. These may include:
- Custom-made or personalized items.
- Sealed items that are unsuitable for return for health or hygiene reasons once unsealed.
- Consumable or perishable products, where applicable.
These categories do not automatically make all accessories non-returnable. Please contact us if you are unsure whether a restriction applies to your item. Any restriction remains subject to your mandatory consumer rights.
How to Request a Return
- Contact us through https://cycnlife.com/contact-us/ before sending an item back. Include your order number, the item you wish to return, and the reason for your request.
- We will review your request and confirm the applicable return arrangements, including return instructions, the return address, and any relevant shipping costs.
- Package the item securely and send it to the address provided, following the return instructions. Please retain proof of postage and any tracking details.
- Once the return is received, we will inspect the item and confirm the outcome and any refund due under the applicable arrangements and consumer rights.
Please do not send your item to an address on the original parcel without first confirming the correct return destination with us.
Refunds
Approved refunds will generally be issued to the original payment method. If that is not possible, we will contact you to discuss an appropriate alternative consistent with applicable requirements.
We will confirm the refund details after reviewing the return or resolving the issue with your order. The time it takes for funds to appear in your account may also depend on your bank, card issuer, or payment provider.
The refundable amount, including the treatment of any original delivery charges, will depend on the reason for the return and applicable rules. We will explain any relevant adjustments before proceeding.
Return Shipping Costs
Responsibility for return shipping costs will be confirmed based on the reason for the return, the condition of the item, and applicable rules. Different arrangements may apply to a change-of-mind return and a return involving a faulty, damaged, or incorrectly supplied item. Please contact us before arranging return shipping so we can confirm the appropriate process and any costs.
Exchanges
Exchanges depend on stock availability, the item’s condition, and the circumstances of your request. Please contact us first to confirm whether an exchange is available and how to proceed. This does not affect any replacement rights you may have under applicable rules.
Faulty, Damaged, or Incorrect Items
If an item arrives damaged, appears faulty, or is not what you ordered, please contact us promptly with your order number and a description of the issue. Photos of the item and packaging, where available, can help us assess the problem.
These issues are assessed separately from change-of-mind returns. We will work with you to determine the appropriate remedy, which may include repair, replacement, or a refund, depending on the circumstances and your applicable rights. General return restrictions or packaging requirements do not remove any mandatory rights relating to these issues.
Contact Us
For return requests, order-specific return arrangements, exchanges, or refund questions, please contact CycnLife through https://cycnlife.com/contact-us/.
